Frequently asked questions
Questions about working with Ascend.
Find information about wholesale inquiries, inventory management and how to contact our team.
Working with Ascend
What does Ascend Wholesale do?
We provide general wholesale and inventory management for ecommerce companies. Contact us to discuss your product requirements, inventory needs and the kind of support you are looking for.
Who do you work with?
We work with ecommerce businesses looking for a wholesale and inventory management partner. Tell us about your business and requirements so we can discuss whether we are a good fit.
How do I request wholesale information or a quote?
Use our contact form and choose “Wholesale inquiries.” Include the products, quantities and timing you have in mind. Our team can then discuss availability, the proposed scope and next steps with you.
Can I discuss inventory management without placing a wholesale order?
Yes. Choose “Inventory management” on the contact form and tell us what you need help coordinating. We will discuss your requirements with you.
Are pricing, minimums and timelines listed online?
Pricing, order requirements and timelines depend on the products and services being discussed. These details are confirmed directly with you before you proceed.
What information should I include in my inquiry?
Your business name, a contact email and a short description of your requirements are a good starting point. Where relevant, include product details, approximate quantities and your preferred timing. Please do not send passwords, payment card details or sensitive documents through the form.
Communication & SMS
Do I have to agree to text messages to contact you?
No. SMS consent is optional and separate from sending an inquiry. You can submit the form without checking the SMS consent box, and we can respond by email.
What kinds of text messages can I opt into?
Our optional SMS program covers non-promotional communications about your wholesale inquiries, requested quotes, order status and inventory management support. Message frequency varies. You can reply STOP to unsubscribe or HELP for assistance. See our SMS Terms for details. Read SMS Terms.
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